Domain Support

Self Help

If you need help, first please make a genuine effort to solve your own problem.

  • If you are working with Wordpress, there is a huge and well-developed set of help documents on almost every aspect of the software, called the Wordpress Codex.
  • If you're working with Weebly, check the Help Center for answers to many of your questions.
  • Most of the other applications available for installation on Emory Domains via Installatron have their own help and tutorial pages; please look to their individual help pages for answers to your questions about them.
  • If you're having issues with your cPanel or managing your domain, check these Domain Docs for guidance.

If you have tried to figure out answers to your questions on your own but still need help

The tutors in the Emory Writing Center are available to meet with you one-on-one for 45-minute tutorials on developing your sites. The Writing Center should be your first stop for all composition issues, including site design and development. Just as EWC tutors won't proofread for you, they will not fix your site for you, but they will discuss strategies and resources you can use to become a better editor of your own site.

If your questions go beyond the level of support that the Writing Center can offer, they will most likely refer you to the ECDS, especially if you have questions about implementing Wordpress or one of the other services that ECDS strongly supports.

If the Writing Center and ECDS are not able to help you fix your problems, then your next step is to talk to David Morgen, the Project Manager for Domain @ Emory. Email support@emorydomains.org, describe the issue you are having as clearly and completely as you can and explain what you've already tried to fix it. If you can, provide screenshots illustrating your issue.

Help with your Domain account or cPanel

If you are having trouble with your cPanel or Domain account, then please email support@emorydomains.org. Please describe the issue you are having in as detailed a manner as you can and provide screenshots to illustrate your problem where possible so that we can most effectively help to resolve your issue.